Following the great success of Images of Organisation RSVP hasintroduced this pack of quality cards (3 copies of 16). The images are in a cartoon style that all trainees can associate with easily. They are designed to encourage discussion around, the feelings that we experience as customers when we receive service that is ’noticeable’, whether because it is particularly good or particularly bad. The images are deliberately designed so that participants have to think about them and what meaning might be associated with them - they are open to interpretation. However, each card represents a feeling or an emotional response and so they have been titled with a word that represents that emotion: examples are
- Disappointment
- Ignorance
- Inclusion
- Manipulation
Use Images of Customer Services to generate discussion around existing Customer Service Processes and to generate new ideas or solutions to problems, engaging everyone in identifying and understanding a wide variety of positive and negative customer emotions.